Reporting period 01
Eligible unopened, non-perishable item
7 calendar days
HÖMNIA returns and refund policy · operational draft
Fair review, clear next steps
Report the exact item and issue within the applicable period. HÖMNIA reviews the order, product condition, evidence and preferred resolution before approving collection, replacement, credit or refund.
Reporting period 02
Damaged item
Within 24 hours of delivery
Reporting period 03
Wrong item
Within 24 hours
Reporting period 04
Missing item
Within 24 hours
Reporting period 05
Expired or near-expiry concern
Within 24 hours
Reporting period 06
Freshness or perishable-food concern
Within 6 hours of delivery
Reporting period 07
Electrical or functional defect
Within 7 days, subject to product warranty
Normally not returnable for change of mind
Opened food and beverages
Fresh or perishable goods returned for change of mind
Opened personal-care or hygiene products
Cleaning chemicals with broken seals
Customized or specially ordered goods
Products damaged after delivery
Clearance products marked final sale
These restrictions do not remove the customer’s ability to report an item that was damaged, defective, expired, missing or incorrectly supplied.
Available resolutions
Replacement delivery
Missing-item delivery
Refund review
Partial refund where eligible
Contact me to discuss
The preferred refund destination is the original payment route. Store credit may be offered only with customer consent.
Refund targets after approval
Mobile Money1–3 business days after provider processing
Bank card3–7 business days after provider processing
Order editing and cancellation
An unpaid order can be cancelled before verified payment. After payment is confirmed, changes or cancellation requests are reviewed by customer care according to fulfilment and delivery status.
Keep the item, packaging, receipt and any useful photographs until HÖMNIA confirms the next step.
This is an approved operational draft, not the final legal policy. Final publication requires business/legal review against the registered operator, product warranties, consumer obligations and payment-provider refund processes.